Shipping policy
At VJ Productions, we provide reliable shipping and delivery services for all event-related products, decorations, and materials purchased through our website or as part of our event management packages. This Shipping Policy outlines how we handle shipping, delivery times, and responsibilities to ensure a smooth experience for our clients in Canada.
Order Processing:
All orders are processed within 1–3 business days after confirmation of payment. During peak event seasons or for large-scale orders, processing may take longer. Clients will be notified of any delays.
Shipping Methods:
We partner with trusted courier services to deliver products safely and on time. Shipping options and costs will be provided at checkout. For customized event materials or decor, special handling may be required, and additional charges may apply.
Delivery Times:
Standard delivery within Canada typically takes 3–7 business days. For urgent or expedited deliveries, please contact us prior to placing your order. Delivery times may vary depending on location, product availability, and unforeseen circumstances such as weather or courier delays.
Shipping Addresses:
Please ensure your shipping address is accurate and complete at the time of order. VJ Productions is not responsible for delays or lost shipments due to incorrect or incomplete addresses provided by the client.
Damaged or Lost Items:
If any items are damaged during transit or lost in shipping, please contact us immediately with photos and order details. We will work with the courier service to replace or refund the affected items, subject to availability.
International Shipping:
Currently, we primarily ship within Canada. For international shipping requests, please contact us directly for availability, rates, and shipping terms.
Contact Us:
For questions about shipping, delivery times, or order tracking, please reach out to our customer support team through the website contact form or email. We are committed to ensuring that your event materials arrive on time and in perfect condition.
